Return and Refund Policy

We want you to be confident about every purchase you make from ToonMantra. Please read this policy carefully before placing your order, as it explains our rules regarding returns, replacements, cancellations, damaged products, failed deliveries, and re-shipments.

All Products Are Non-Returnable

Except where otherwise stated in this policy or required under applicable law, all items sold on ToonMantra are final sale and non-returnable.

We do not accept returns or exchanges for reasons such as change of mind, personal preference, or size/scale expectations after the product has been delivered.

We strongly recommend reviewing the product images, description, dimensions, quantity, accessories, and other details carefully before placing an order. If you have any questions about a product, please contact us before purchasing.

Replacement for Defective, Damaged, or Wrong Items

If there is a genuine issue with your order, we will do our best to resolve it.

You may be eligible for a replacement if:

The product arrives damaged or broken.
The product has a manufacturing defect.
You receive a different product from what you ordered.

To submit a claim, please:

Record a clear unboxing video while opening the package, without cuts or edits.
Contact us within 48 hours of delivery.
Provide your order number, unboxing video, and clear photos showing the issue.

Claims submitted after 48 hours or without sufficient evidence may not be eligible for replacement, subject to applicable law.

Please note that minor variations in paint, colour tone, finish, or other small manufacturing details may occur between batches and may not constitute a defect.

Product quantities, dimensions, scale, and included accessories are mentioned on the applicable product page. Please review these details before ordering.

How Replacement Works

Once we receive your claim, our team will review the information and evidence provided.

If the claim is approved:

We may arrange a reverse pickup of the affected product at no additional cost, where pickup service is available.
Once the original product is received and inspected, a replacement of the same product will be dispatched, subject to stock availability.
If the same product is unavailable, we may offer a refund to the original payment method or store credit, as applicable.

Approved refunds will generally be initiated within 10 business days. Your bank or payment provider may require additional time to reflect the amount.

Damaged in Transit

If your package arrives visibly damaged, crushed, torn, or tampered with, please take clear photographs/videos of the package before and during opening.

Where possible, also inform the delivery executive about the visible damage.

Cancellations

Orders may be cancelled before they have been shipped by contacting us at Heytoonmantra@gmail.com.

Once an order has been dispatched, cancellation may no longer be possible while the shipment is in transit.

Pre-order, specially sourced, customized, or made-to-order products may not be cancellable once sourcing or production has begun, subject to applicable law.

Failed Delivery & Return to Origin (RTO)

Customers are responsible for providing a complete and accurate delivery address and contact number and for being reasonably available to receive their shipment.

If a delivery cannot be completed because of circumstances attributable to the customer, including refusal to accept the shipment, repeated unavailability, or an incorrect/incomplete address provided by the customer, the shipment may be returned to us.

Any refund that may be applicable will be processed after the returned shipment has been received and inspected.

Where permitted by applicable law, actual shipping and Return-to-Origin (RTO) costs incurred due to customer-attributable non-acceptance may be deducted from the refundable amount. Any applicable deduction will be based on documented courier charges rather than an arbitrary penalty.

This does not apply where the failed delivery or return was caused by the courier or by an error attributable to ToonMantra.

Re-Shipment & Refused Delivery

If an order is returned to us following an unsuccessful delivery and the customer subsequently requests or confirms re-shipment, ToonMantra may dispatch the order again based on that confirmation.

Once a re-shipped order has been dispatched, cancellation may no longer be possible while the shipment is in transit.

If, after requesting or confirming re-shipment, the customer subsequently refuses, cancels, or fails to accept the re-shipped order, any applicable refund will be processed only after the shipment has returned to ToonMantra and the product has been inspected.

Where permitted by applicable law, actual forward shipping and RTO charges incurred on the re-shipment may be deducted from the refundable amount.

Any applicable deduction will be based on the actual courier charges incurred and will be communicated to the customer.

For clarity, this provision does not limit any rights available to customers under applicable consumer law, including situations involving defective, damaged, incorrect, or materially misdescribed products.

Refund Processing

Where a refund is approved under this policy, it will generally be initiated to the original payment method within 10 business days after approval and, where applicable, receipt and inspection of the returned product.

The time required for the amount to appear in your account may vary depending on your bank or payment provider.